Product Feature Overview

Account & Profile

  • Registration
  • Membership approval process (options available)
  • Account set up and profile
  • Spam account protection
  • Social login (optional)
  • Single sign-on (options available)

Member Engagement & Support

  • Learning: Curated resources and articles
  • Collaboration: Forums, events and webinars, public and private groups
  • Activities: Posting, commenting, liking, journey sharing and social sharing (optional)
  • Support: Buddy/mentor accredited program (options available)
  • Recognition: Multi-faceted likes – rating & points program (optional)
  • Recommendation engines: Discussions, groups, events, resources and member connections
  • Communication: Chat, mailbox, activity streams and notifications
  • Help: How to videos, FAQs and technical assistance

Community Management

  • User groups and permissions
  • User analytics and metrics reporting
  • Curation and/or vetting of resources (options available)
  • Content and comment management
  • User management

Privacy & Security

  • Member profile – use of display names and restricted visibility (as needed)
  • Privacy policy and terms of use (options available)
  • Flexible and configurable access-control permissions
  • Secure messaging and encrypted chat
  • Encryption of data in transit and at rest
  • Personal data and HIPAA compliant privacy protections

Configuration & Integration

  • Google Analytics
  • YouTube/Vimeo video embedding
  • Google Translate
  • Data synchronization options (e.g. webhooks, REST)
  • Custom API integrations
  • Brand integration – colours and images
  • Taxonomy management

Performance & Technology

  • Mobile responsive (React Native mobile app coming soon)
  • Accessibility: WCAG Level AA*
  • Global hosting options: Google Cloud / AWS
  • Scalable and fault tolerant cluster architecture
  • Fully-managed standard maintenance (ongoing)
  • Service Level Agreement (options available)

*other than criteria 1.2.4 (live captions) and 1.2.5 (pre-recorded audio descriptions). Permissible exclusions with respect to AODA compliance.

Overview of Services

Planning & Deployment

  • Assessment and launch planning
  • Systems and data integration
  • Community Manager training
  • Onboarding of Subject Matter Experts
  • Community best practice sharing

Additional Services (optional)

  • Strategy and technology consulting
  • User adoption and engagement consulting
  • Community management support
  • Advanced customized solutions

What they say

A few thoughts shared by some community members.