Community FAQs

Community FAQs2023-03-20T15:25:47+00:00


Who can join our branded peer community?2022-06-18T22:40:36+00:00

As part of the Discovery phase, we identify your target audience and the easiest way to validate their initial and ongoing eligibility. Our standard installation is meant for adults residing in the USA and/or Canada but we work with you to determine your exact requirements. You also get to choose if members can invite others to join and benefit from the community.

What size of population is needed to have our own branded peer health community?2022-06-18T22:41:10+00:00

There’s no “magic number” as it really depends on your goals, the size of the audience you’re trying to reach to grow your community and the sustainable value of the peer support you want to offer. For example, a community focused on a rare health condition would have a smaller audience than one for overall health and wellbeing but both would have great potential value and benefits. Want to explore further? We can certainly provide some quick recommendations as part of an initial assessment so contact us.

How soon can our branded community be ready to launch?2022-06-18T22:41:45+00:00

We’ll work with you to get to market in under six months. For how we build your community with you, check out our platform and services.

Can we involve health professionals from our provider network?2022-06-20T12:45:53+00:00

Yes, and this can become a win-win situation! We’ll help you identify the ideal type of professionals who can bring additional value to the community and help with their onboarding and engagement.

Do you have a mobile app?2022-06-18T22:33:37+00:00

Yes, we do offer a mobile app.

What if we’re a small to mid-sized organization?2022-06-20T21:43:34+00:00

As a first step, look at our Relate community overview. It’s an excellent option for small to mid-sized organizations that might not otherwise benefit from peer health support. If you’re still interested in a white-labeled community, get in touch and let’s explore the options!

Can we join a peer support community with other organizations instead of having our own white-labeled version?2022-06-20T22:00:58+00:00

Absolutely! If you’re in the USA or Canada, learn more about our Relate community.

What’s the pricing structure?2022-06-20T12:50:16+00:00

We have an initial setup fee, and then there’s a monthly charge based on the number of individuals that are eligible to join.

What if we want to do be more involved in managing the community?2022-06-20T12:51:06+00:00

While our services include community management, if you have a team that already has the experience or will build a team as your community grows, we can provide training and take on a consultant role.

Setup / Configuration

Can we reach multiple target audiences?2023-10-16T15:59:52+00:00

Yes! Our platform can be configured for single or multiple roles. In the case of multiple roles, members choose the main reason that brings them to the community – i.e. for their own health needs, as an informal caregiver, or as a family member. The community can also be focused on a chronic condition or overall mental and physical health. We built the platform with flexibility and use the Discovery phase to help you make informed choices.

What ways can we integrate the community with our current platform?2023-10-16T15:46:41+00:00

With your own branded community, your initial options include single sign-on and the use of our APIs to streamline the registration process and/or integrate the community into your own app. We’ll also assess other ways to integrate with your existing platform, such as cross-promotion activities. Click here for more about our Platform and Services.

Can we build a community to support caregivers?2023-10-16T15:49:42+00:00

Yes! You can have a community just for caregivers. We have built the platform to cater to single or multiple roles depending on your audience and goals. Let’s talk!

Can we give access to the community through our portal or intranet?2022-06-20T12:53:00+00:00

Yes, providing an access point to your community through an existing portal or intranet is possible. Our Discovery phase will cover how we do it and what the experience is like for the member. Check out how we build your community with you to learn more.

What if we don’t have an existing platform or we want to keep it separate?2022-06-18T22:54:23+00:00

No problem! The starting point for building your community is as a standalone installation. It’s your choice to explore the integration options available.

Can my community focus on a single health condition?2022-06-20T12:53:33+00:00

Yes, your community can be configured based on a single health condition. However, it’s essential to have a sizeable target audience to grow your community and understand how it will provide lasting value. Contact us to start the conversation!

We have our own health content. Can we use that in our community?2022-06-20T12:54:18+00:00

Yes! As part of the Discovery phase, we’ll look at the setup of your current content and determine how best to make it available to community members and whether you want to include the content from Healthwise.

We have a mobile app already, can we integrate it with your community platform?2022-06-18T22:51:02+00:00

Yes, you will be able to integrate the community into your own app using our API.

Can we charge for access to just to the peer community?2022-06-20T12:54:56+00:00

Yes, we have an optional payment feature to charge for individual membership plans.

Building Community

What can members do in the community?2022-06-20T12:56:12+00:00

Members can join the different forum topic discussions, blog about their health journey, find credible resources, create their own private Close Circle, chat or message other members. We offer a feature-rich experience because we understand that not everyone likes to connect and share in the same way. Learn more about our platform and services.

What topics will be discussed?2022-06-18T23:06:04+00:00

The recommended topics will evolve from the Discovery phase as we learn more about your goals for the community and the interests of your target audience.

How do you avoid venting or certain topics from being talked about?2022-06-20T12:56:47+00:00

Before launch, we work with you to understand what topics you’re concerned about and establish the appropriate boundaries. Then we use our automated tools and experienced team to proactively monitor and guide the conversations to keep them on track and in line with the community guidelines and policies.

How do you manage misinformation or inappropriate behavior?2022-06-18T23:04:29+00:00

We proactively monitor interactions using our automated moderation tools and experienced team to ensure members are respectful and adhere to the community guidelines, terms and policies. We also enable members to report inappropriate content and behavior.

How often will members use the community?2022-06-18T23:03:57+00:00

Many factors will impact how frequently members use the community when caring for themselves or their families. As described in our approach, a health journey isn’t linear or the same for everyone. You can’t predict what will trigger the need for peer support, but you can have the community ready and waiting for when the need arises. Often, just knowing this support is available through awareness and communication, you can offer a level of confidence and peace of mind.

How will the community be promoted?2022-06-18T23:02:21+00:00

We offer an outreach communication toolkit with templates that can be adapted and incorporated into the existing ways you communicate with your target audience. Need more help? We can offer you additional communication services – strategy, design, content and implementation.

Will members know who they’re connecting with in the community?2022-06-20T12:57:37+00:00

As described in our approach, members interact with each other using display names. Doing so provides a better comfort level for sharing experiences, given the anonymity, but members always remain in control of how much information they share about themselves in the community.

How safe and inclusive is the community?2022-06-18T23:00:00+00:00

We understand the importance of ensuring members feel comfortable, safe and a part of the community. We enable anonymity with the use of display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the ability for members to report concerns about a member’s behavior or wellbeing.

We’ve spent over 16 years building communities.
Learn more about what sets us apart.

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