As part of the Discovery phase, we identify your target audience and the easiest way to validate their initial and ongoing eligibility. Our standard installation is meant for adults residing in the USA and/or Canada but we work with you to determine your exact requirements. You also get to choose if members can invite others to join and benefit from the community.
What size of population is needed to have our own branded peer health community?admin2022-06-18T22:41:10+00:00
There’s no “magic number” as it really depends on your goals, the size of the audience you’re trying to reach to grow your community and the sustainable value of the peer support you want to offer. For example, a community focused on a rare health condition would have a smaller audience than one for overall health and wellbeing but both would have great potential value and benefits. Want to explore further? We can certainly provide some quick recommendations as part of an initial assessment so contact us.
How soon can our branded community be ready to launch?admin2022-06-18T22:41:45+00:00
As a first step, look at our Relate community overview. It’s an excellent option for small to mid-sized organizations that might not otherwise benefit from peer health support. If you’re still interested in a white-labeled community, get in touch and let’s explore the options!
Can we join a peer support community with other organizations instead of having our own white-labeled version?admin2022-06-20T22:00:58+00:00
With your own branded community, your initial options include single sign-on and the use of our APIs to streamline the registration process and/or integrate the community into your own app. We’ll also assess other ways to integrate with your existing platform, such as cross-promotion activities. Click here for more about our Platform and Services.
Can we give access to the community through our portal or intranet?admin2022-06-20T12:53:00+00:00
Yes, providing an access point to your community through an existing portal or intranet is possible. Our Discovery phase will cover how we do it and what the experience is like for the member. Check out how we build your community with you to learn more.
What if we don’t have an existing platform or we want to keep it separate?admin2022-06-18T22:54:23+00:00
Yes, your community can be configured based on a single health condition. However, it’s essential to have a sizeable target audience to grow your community and understand how it will provide lasting value. Contact us to start the conversation!
We have our own health content. Can we use that in our community?admin2022-06-20T12:54:18+00:00
Yes! As part of the Discovery phase, we’ll look at the setup of your current content and determine how best to make it available to community members and whether you want to include the content from Healthwise.
We have a mobile app already, can we integrate it with your community platform?admin2022-06-18T22:51:02+00:00
Members can join the different forum topic discussions, blog about their health journey, find credible resources, create their own private Close Circle, chat or message other members. We offer a feature-rich experience because we understand that not everyone likes to connect and share in the same way. Learn more about our platform and services.
What topics will be discussed?admin2022-06-18T23:06:04+00:00
Before launch, we work with you to understand what topics you’re concerned about and establish the appropriate boundaries. Then we use our automated tools and experienced team to proactively monitor and guide the conversations to keep them on track and in line with the community guidelines and policies.
How do you manage misinformation or inappropriate behavior?admin2022-06-18T23:04:29+00:00
We proactively monitor interactions using our automated moderation tools and experienced team to ensure members are respectful and adhere to the community guidelines, terms and policies. We also enable members to report inappropriate content and behavior.
How often will members use the community?admin2022-06-18T23:03:57+00:00
Many factors will impact how frequently members use the community when caring for themselves or their families. As described in our approach, a health journey isn’t linear or the same for everyone. You can’t predict what will trigger the need for peer support, but you can have the community ready and waiting for when the need arises. Often, just knowing this support is available through awareness and communication, you can offer a level of confidence and peace of mind.
How will the community be promoted?admin2022-06-18T23:02:21+00:00
We offer an outreach communication toolkit with templates that can be adapted and incorporated into the existing ways you communicate with your target audience. Need more help? We can offer you additional communication services – strategy, design, content and implementation.
Will members know who they’re connecting with in the community?admin2022-06-20T12:57:37+00:00
As described in our approach, members interact with each other using display names. Doing so provides a better comfort level for sharing experiences, given the anonymity, but members always remain in control of how much information they share about themselves in the community.
How safe and inclusive is the community?admin2022-06-18T23:00:00+00:00
We understand the importance of ensuring members feel comfortable, safe and a part of the community. We enable anonymity with the use of display names, and our platform is built with HIPAA-compliant and personal data privacy protections. We also have strict user terms and policies, proactive monitoring tools, and the ability for members to report concerns about a member’s behavior or wellbeing.
We’ve spent over 16 years building communities.
Learn more about what sets us apart.